Reviews

Bridgfords Estate Agents has 157 reviews

  • Muris T., Harrogate 25-Feb-2018
    Customer Experience

    Failed To Provide Even A Basic Level Of Management Or Customer Service

    After having several separate tenants managed by Bridgfords Leeds, I can unequivocally say that I would strongly advice against engaging with them to manage your property. During 2 separate tenancies, individuals at the Leeds team failed to provide even basic customer service to the first tenant and failed to inform me that the 2nd was never in a position to pay the rental fee for the property. All of this, amongst failing in other basic areas of customer service, has left me significantly out of pocket for legal fees, and over 6 months of lost rental income. I have no issue paying a management fee when that management is actually carried out. Almost every instance with Bridgfords has left me with a bad taste in my mouth.

  • 26-Jan-2018
    Customer Experience

    My service feedback with Sales

    Chose Bridgefords as other local agent had a 6 months sole agency tie-in. Staff were very pleasant, approachable and professional throughout.

    Customer Relations Team 30-Jan-2018

    Thank you for the great 5 star review for our Bridgfords team in Lowton. It is great to see that the team were able to provide their proven excellent customer service. Kind regards, Sarah.<br />

  • Valued Customer 19-Jan-2018
    Customer Experience

    Professional team, good service

    Yes

    Customer Relations Team 20-Jan-2018

    Thank you for your 5* review of the professional service you received from Bridgfords in Marple. Kind regards, Scott.<br />

  • Valued Customer, Burnley 19-Jan-2018
    Customer Experience

    My service feedback with Sales

    friendly, helpful staff from start to finish

    Customer Relations Team 20-Jan-2018

    Thank you for your wonderful 5* review of the friendly and helpful service you received from Bridgfords in Burnley. Kind regards, Scott.<br />

  • Adrian Luther, Poynton 19-Jan-2018
    Customer Experience

    Bridgfords made our sale happen quickly and efficiently

    The team at Winsford kept us fully informed of what was going on, chased up on things, buyers, both sets of solicitors, oh and us if we weren't on top of things, to make sure things happened on time. We felt like they had just as much interest in securing the sale of our house as we did!

    Customer Relations Team 20-Jan-2018

    It is great to read Mr Luther, that you found Bridgfords in Winsford efficient in making your sale happen quickly while keeping you informed throughout and that you believed they had just as much interest in securing the sale ad you. Thank you for your 5* review! Kind regards, Scott<br />

  • Valued Customer 19-Jan-2018
    Customer Experience

    Great Service

    Did a great job, responsive, sold the house in 72 hours above asking price. Couldn't ask for more.

    Customer Relations Team 20-Jan-2018

    Thank you for your wonderful 5* review of the great service and quick pace sale you received from Bridgfords' marketing in Altrincham. Kind regards, Scott.<br />

  • Valued Customer 19-Jan-2018
    Customer Experience

    My service feedback with Sales

    Brilliant service would recommend them to anybody enjoyed doing business with them

    Customer Relations Team 20-Jan-2018

    Thank you for your wonderful 5* review and recommendation of the brilliant service you received from  Bridgfords in Yarm. Kind regards, Scott.<br />

  • Valued Customer, TS9 5HT 17-Jan-2018
    Customer Experience

    NEVER WOULD I USED THEM AGAIN AND DEFINITELY WOULDN'T RECOMMENDED THEM

    My whole experience of Bridgfords stokesley is worse than terrible bad advice given they wouldnt listen and broke my client confidentiality

    Customer Relations Team 20-Jan-2018

    Thank you for taking the time to leave us your feedback. We do always aim to provide a very good level of customer experience and I am sorry to read, that on this occasion, we may not have reached this expectation in your eyes. We do always forwards feedback such as this to our Retail Performance Directors who will raise your concerns locally with the branch team to help improve the customer experience moving forwards. Therefore, with this in mind, I would like to invite you to leave us further feedback and detail at review@countrywide.co.uk. Kind regards, Scott.<br />

  • Gary Element, Chapel-en-le-Frith 14-Jan-2018
    Customer Experience

    My service feedback with Sales

    Great marketing by a professional, friendly team who kept us well informed with regular updates about the sale of our house. We cannot fault the service they provided.

    Customer Relations Team 17-Jan-2018

    Thank you for your great 5 star review. It's wonderful to read that you were kept fully informed and up to date throughout the process by our Bridgfords team in Buxton branch. Kind regards, Sarah.<br />

  • A and D Absalom, Withington, Manchester 12-Jan-2018
    Customer Experience

    Beware of poor communication between agent and in-house conveyancer.

    Information given to Bridgfords was not passed onto Countrywide Conveyancing Service. This resulted in unnecessary checks and delays by the conveyancer. I was assured by Bridgfords that using CCS would help speed the process , especially since they were also to act for the buyer. It would have been more accurate to say that the opposite was likely, and the work in responding to the buyer's queries was effectively passed on to me. The draft invoice from Bridgfords failed to allow for payments already made. The final completion statement (issued after the sale proceeds were paid) contained an unwarranted charge from Bridgfords that had not been included in an agreed draft. Yet more time and emailing was needed before CCS agreed to make a refund (which is still awaited). I'd now be out of pocket by over £200 if I had trusted Bridgfords and CCS to generate accurate invoices and statements.

    Customer Relations Team 13-Jan-2018

    Thank you A & D Absalom for leaving us your feedback. We do always aim to provide a high level of customer experience and I am sorry, if on this occasion, you felt we did not reach this standard. We do always use feedback, such as yours, to look for ways we can improve our service and processes going forwards and as such I have forwarded your comments onwards to the Retail Performance Director to address locally with the branch team. If you would like to provide further feedback or details about your experience please feel free to contact us and discuss via review@countrywide.co.uk. Kind regards, Scott.<br />