Reviews

Bridgfords Estate Agents has 327 reviews

  • Valued Customer, TS9 5HT 17-Jan-2018
    Customer Experience

    NEVER WOULD I USED THEM AGAIN AND DEFINITELY WOULDN'T RECOMMENDED THEM

    My whole experience of Bridgfords stokesley is worse than terrible bad advice given they wouldnt listen and broke my client confidentiality

  • Gary Element, Chapel-en-le-Frith 14-Jan-2018
    Customer Experience

    My service feedback with Sales

    Great marketing by a professional, friendly team who kept us well informed with regular updates about the sale of our house. We cannot fault the service they provided.

    Customer Relations Team 17-Jan-2018

    Thank you for your great 5 star review. It's wonderful to read that you were kept fully informed and up to date throughout the process by our Bridgfords team in Buxton branch. Kind regards, Sarah.<br />

  • A and D Absalom, Withington, Manchester 12-Jan-2018
    Customer Experience

    Beware of poor communication between agent and in-house conveyancer.

    Information given to Bridgfords was not passed onto Countrywide Conveyancing Service. This resulted in unnecessary checks and delays by the conveyancer. I was assured by Bridgfords that using CCS would help speed the process , especially since they were also to act for the buyer. It would have been more accurate to say that the opposite was likely, and the work in responding to the buyer's queries was effectively passed on to me. The draft invoice from Bridgfords failed to allow for payments already made. The final completion statement (issued after the sale proceeds were paid) contained an unwarranted charge from Bridgfords that had not been included in an agreed draft. Yet more time and emailing was needed before CCS agreed to make a refund (which is still awaited). I'd now be out of pocket by over £200 if I had trusted Bridgfords and CCS to generate accurate invoices and statements.

    Customer Relations Team 13-Jan-2018

    Thank you A & D Absalom for leaving us your feedback. We do always aim to provide a high level of customer experience and I am sorry, if on this occasion, you felt we did not reach this standard. We do always use feedback, such as yours, to look for ways we can improve our service and processes going forwards and as such I have forwarded your comments onwards to the Retail Performance Director to address locally with the branch team. If you would like to provide further feedback or details about your experience please feel free to contact us and discuss via review@countrywide.co.uk. Kind regards, Scott.<br />

  • Valued Customer 12-Jan-2018
    Customer Experience

    My service feedback with Sales

    Answer the phone! Contact your home sellers!

    Customer Relations Team 13-Jan-2018

    Thank you for taking the time to leave us your feedback. Feedback is always important to us as it helps us address with our local team areas of improvement, in order to provide even better service going forwards. If you would like to provide us with further details of your experience, please e-mail us at review@countrywide.co.uk. Kind regards, Scott<br />

  • Valued Customer 12-Jan-2018
    Customer Experience

    Thank you Bridgfords Manchester

    Nick, Lauren, Ekth, Demi and Zahid and the team were all very accommodating and helpful throughout the process and went over and above to put my mind at ease and they were thoroughly professional throughout. My property was sold within 2.5 weeks and notwithstanding the occasional delays that can often come with selling leasehold property, the team continued to set my mind at ease. I have heard terrible stories about other estate agents' models where the seller does all the work in return for a small fee, or "no commission." Those who opt for this option should be reminded that 'traditional' estate agents no longer charge the same kind of fees they used to and so they remain competitive and take all the hard work and sting out of the process. Well done Bridgfords. And thank you.

    Customer Relations Team 12-Jan-2018

    Thank you for taking the time to leave us your 5 star review of the excellent service you received from our Bridgfords team in Manchester. It is excellent to read that the whole team went over and above to put your mind at ease and were professional throughout. Kind regards, Emma. <br />

  • Valued Customer 12-Jan-2018
    Customer Experience

    Caveney

    Always use BRIDGEFORDS they give good advice and communication is excellent. I've always used Nantwich branch Tracey and sue are excellent ambassadors for your company.

    Customer Relations Team 12-Jan-2018

    Thank you for your excellent 5 star review of the service you received from Bridgfords in Nantwich. It is great to read that Tracey and Sue were excellent ambassadors and offered good advice and excellent communication. Kind regards, Emma. <br />

  • Freda Shaw, Burnley 12-Jan-2018
    Customer Experience

    Excellent service

    Yes I would recommend Bridgfords to anyone. Very friendly yet remained professional. Great help in what was a difficult situation at times. Can't thank them enough.

    Customer Relations Team 12-Jan-2018

    Thank you Freda for your wonderful recommendation and great 5* review of the Bridgfords in Burnley. It is always wonderful to read such positive reviews for our hard working and dedicated team and I am glad that you found them professional, friendly and helpful during the inherent difficulties of selling. Best wishes and kind regards, Scott<br />

  • Valued Customer 12-Jan-2018
    Customer Experience

    My service feedback with Sales

    The staff were very helpful during the whole process . Nothing was ever to much bother . Amy was a star .

    Customer Relations Team 12-Jan-2018

    Thank you for your great 5* review of Amy and the Bridgfords team in Northwich. It is always wonderful to read such positive reviews for our hard working and dedicated team and I am glad that you found them supportive, helpful and informative at every stage. Thank you for your brilliant recommendation. Kind regards, Scott<br />

  • Maria 11-Jan-2018
    Customer Experience

    A stressful time made better by Bridgfords

    Bridgfords were brilliant. Gemma at the Knaresborough branch was fantastic from start to finish. She chased solicitors for me which was really good because it took a lot of the stress away. I would highly recommend using Bridgfords.

    Customer Relations Team 12-Jan-2018

    Thank you for taking the time to leave us your excellent 5 star review of the service you received from Bridgfords in Knaresborough. It is brilliant to read that Gemma was fantastic from start to finish and helped reduce the stress for you. Thank you for the recommendation. Kind regards, Emma. <br />

  • 11-Jan-2018
    Customer Experience

    My service feedback with Sales

    Poor service from beginning to end - rude staff, not answering phones, errors in the system. Would not recommend

    Customer Relations Team 11-Jan-2018

    I am sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk. Kind regards, Sarah.<br />