• How do I change my personal details online?

    When logged into your account, you can update your personal details through the ‘My account’ link on the top right of the screen.

  • What is Countrywide Conveyancing Services (CCS)?

    Countrywide manage a panel of law firms which contains some of the biggest names in the residential conveyancing industry, including Countrywide Conveyancing Services, one of the largest panel law firms in the UK. 

    What can they offer:

    • Guaranteed fixed legal fee, no hidden extra
    • £100 plus VAT discount from their normal conveyancing sale fees (Fast Start only)
    • 24/7 online access to your transaction details
    • Working for you 7 days a week
    • A proactive and pragmatic approach in dealing with your legal documents
    • Updates by email or SMS text message
    • All under one roof − working closely with your estate agent to get you moving quickly
    • No Move, No further legal fee
    • Specialists in Property Law

     

    To take advantage of this service please click here to arrange for a call back or call 0161 332 7608 

  • What is a survey and what do Countrywide surveyors offer?

    Please watch our help video ‘Property surveying, explained

  • I need advice about my mortgage - who can I speak with?

    We have in-house mortgage consultants from Countrywide mortgage services who will be able to give you advice and support linked to the buying and selling of property. Please click here to find out how to contact them.

  • Can I still pop in to my local branch?

    Yes of course you can! They will always be happy to help!

  • How do I withdraw my property from the market?

    If you have a Online Service package the ability to withdraw from market is on the website – log in to personal space, select the ‘Make Changes’ section and then ‘Withdraw’ and follow the prompts
    If you have a High Street Service package you can either use the website or contact your local branch.
    We will be interested to know why you are withdrawing your property so a member of our customer care team will contact you within 24 hours of the property being withdrawn.

  • How do I withdraw my property from the market?

    You can withdraw your property from market either via the website – log in to personal space, select the ‘Make Changes’ section and then ‘Withdraw’ and follow the prompts. Or by contacting your local branch.
    We will be interested to know why you are withdrawing your property so a member of our customer care team will contact you within 24 hours of the property being withdrawn.

  • How do I make a complaint?

    We are sorry to hear you have concerns about the service we are providing and would like to talk to you about them. To register a complaint please contact

  • IT issues with the website

    For technical enquiries regarding this website, please call

  • Can I be a buyer and seller using my same log in?

    Yes, you can. There are two tabs at the top one for selling, one for buying you can toggle between the two.

  • What is probate?

    If someone dies and leaves a will, a document called a Grant of Probate is needed to prove the executors named in the will have the right to sell property on behalf of the deceased. The grant may take some weeks to be issued and the property cannot be sold without it.

  • Why can’t I access the DocuSign page?

    For technical enquiries regarding this website, please call

  • Why can’t I approve my details?

    For technical enquiries regarding this website, please call {Telephone}

  • How secure are my payment details?

    Our online payment system complies with PCI DSS, which stands for Payment Card Industry Data Security Standard. It is the benchmark of card data security that companies must comply with in order to process card transactions from the major credit card brands. The system we use is PCI Level 1 compliant, adhering to the most stringent of card security measures.

    We don’t store any of your payment details in our systems.